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                                Free Anniversary Giveaway

                                We're giving away our mini-guides for business and personal relationship improvement. Click the image below

                                25th anniversary giveaway. Click for more

                                Recent Additions

                                Popular Workplace Topics

                                We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

                                Helping Other People Learn: Training & Development Methods And Instructional Design

                                 

                                Training Methods For Non-Trainers (Details...)

                                Isn't your career worth $9.95?

                                Kindle version, can be read on almost any device from computer to Kindle
                                Or Get It On The Kindle

                                A straightforward mini guide for people who need to help others learn new skills and procedures and who have no training background. Anyone can do it! ideal for managers, business owners, or anyone helping employees learn.

                                Using The Science Of Feedback To Help Others Learn (Details...)

                                Kindle version, can be read on almost any device from computer to Kindle
                                Get It On The Kindle


                                Get It From Itunes

                                Giving feedback to help someone learn is ESSENTIAL, research says. Here's a miniguide on how to use feedback effectively, and we're betting even grizzled training veterans will learn from it.

                                Mini-Guide: Training Needs Analysis Step By Step (Details...)

                                Isn't your career worth $9.95?

                                Kindle version, can be read on almost any device from computer to Kindle
                                Or Get It On The Kindle

                                One of our most popular mini-guides, it helps you make the connection between training ACTIVITIES and business outcomes. After all, identifying what people need to learn to succeed on the job is necessary to get a return on investment for training.

                                 

                                 

                                About Company

                                Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

                                About

                                Robert Bacal

                                About The Company
                                About Our Seminars & Services
                                About Our Websites
                                Privacy Policy

                                Our Related Websites

                                Building Bridges Between Home And School For Educators
                                Just for teachers, administrators and school staff

                                Angry Customer Guides and Defusing Techniques
                                Hundreds of tips and techniques for dealing with nasty people.

                                Customer Service In Government

                                A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

                                Bacal & Associates Store
                                Free and paid guides, books, and documents on business, management and more.

                                We Believe

                                • Training sessions should ALWAYS be customized to fit YOUR context.
                                • Our role is to make you self-sufficient and self-sustaining.
                                • Fees should be reasonable, fair, and flexible to fit different budgets.
                                • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

                                Get in Touch

                                • Phone:
                                  (613) 764-0241
                                • Email: [email protected]
                                • Address:

                                • Bacal & Associates
                                • 722 St. Isidore Rd.
                                • Casselman
                                • Ontario
                                • Canada, K0A 1M0





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